Freelancers, Brands, and App-Based Companies: The Evolving Landscape of Skilled Repair Services
The maintenance and repair industry has traditionally relied on skilled manpower, but freelancers—many of them former employees—are now a key resource for app-based service companies. These freelancers, once dependent on word-of-mouth referrals, now benefit from digital ratings and reviews. While branded service providers follow structured but slower processes, freelancers offer faster, cost-effective, and personalized service. App-based companies leverage freelancers but face challenges in skill verification and service quality. Reliable offline certification could bridge this gap, benefiting manufacturers, freelancers, and customers alike. A well-trained freelancer pool could enhance service quality and create a sustainable, mutually beneficial ecosystem.